DITA case studies
Use this Wiki page for links to existing case studies about DITA implementations and metrics.
Center for Information-Development Management (CIDM) articles
Reaching Global Markets or Saving Translation Costs with DITA? Understanding the Power of Naming Conventions
Article by Howard Schwartz (SDL), CIDM Information Management News, March 2009
Data Conversion Laboratory, Inc (DCL)
How our DITA Conversion Saved us 100 Grand, for Starters: A Case Study in DITA for Globalization & Localization
"Ever wonder how converting to a DITA/XML content management system would play out in real life? What if we added globalization? What if it showed nearly 100,000 dollar savings for the first two deliverables (in 9 languages)? This step-by-step plan, by Jennifer Linton of CaridianBCT (formerly Gambro BCT), tells us exactly how it played out for them."
Innovation: The FICO Formula for Agile Global Expansion
"The challenges facing FICO, a leading supplier of decision management analytics, applications and tools, will sound familiar to global organizations: the need to streamline product and content development lifecycles, support global expansion with accurate and timely localization and translation processes, and satisfy customers worldwide with consistent, quality experience. What makes FICO’s story unique is its strategic and proactive approach to addressing them.
With a successful business case based on reuse as a “first principle,” FICO is building an enterprise content infrastructure that includes XML and DITA, component content management, translation memory and terminology management, and automated publishing. Read this Gilbane Group case study to learn how FICO is aligning global content practices with the company’s business goals and objectives."
Smart Content in the Enterprise: Single Source Publishing at NetApp - Adopting an Infrastructure for Content Reuse
"Business pressures on Information Engineering led the NetApp management team to the decision that the company needed a new approach to replace its redundant and lengthy documentation process. The challenges the department faced are all-too-familiar. Growth in the number and versions of products the company produces required a significant growth in the amount of feature-related content needed, as well as the need for specialized documentation types.
NetApp began their migration to a more more modular, structured environment by selecting DITA as their standard for structuring technical information and defining content components. Recognizing that they needed a system to also manage the variations of all components and the relationship with one another, they chose a specialized form of content management called a Component Content Management (CCM) system. Read this Gilbane Group case study to learn how NetApp has been able to meet faster product release schedules, develop more variations of product content, and tailor those deliverables to the interests and background of their customers."
These white papers are available for download without charge. You do need to complete a form and provide contact information.
"This case study tells the story of how one of the world's leaders in industrial solutions transformed the management of technical information for its Compressor Technique business unit. With the deployment of Trisoft Component-based content management system, The Compressor Technique business unit cut costs of production and localization and substantially reduced the risk that customers and service personnel would mistakenly order the wrong spare parts."
"This case study tells the story of how HORIBA Medical, Europe’s second largest provider of in vitro diagnostic systems, and the world’s fourth largest provider of hematology solutions, undertook a strategic initiative to improve the management of its global documentation. The case study discusses how and why the documentation group moved to a new documentation process using DITA and a Component Content Management system (CCM) from SDL to gain greater efficiencies and speed time to market."
"This case study describes how the documentation team at Informatica Corporation successfully transitioned from a traditional, book-based writing methodology to a faster, more efficient process using DITA (Darwin Information Typing Architecture), the XML standard for technical documentation, and a Component Content Management (CCM) system.
With the goal of improving time to global markets and efficiency in localization, Informatica adopted a structured authoring and publishing process to manage the complete content lifecycle for documentation in at least four languages. In just seven months the company has achieved a measurable ROI, and successfully reduced the time it takes to release product documentation to the market."
"SDL Trisoft played a particularly important role as a mentor for my team...The SDL Trisoft team not only delivered a strong out-of-the-box DITA solution, but it also provided expertise and strong support for my group as we began implementing the new process."
"This case study tells the story of how and why NetApp, a 3.3 billion dollar high-tech company and voted number 1 in Fortune's "Best Companies to Work for", chose to adopt the DITA standard and global authoring practices for the production of technical information. The NetApp team selected the SDL Trisoft Component Content Management system and was impressed with a number of SDL Structured Content Technologies' capabilities including the out-of-the-box DITA management capabilities. "SDL Trisoft gave us greater ability than other solutions to achieve our goals... We were also impressed with the SDL Structured Content Technologies team's DITA knowledge. They understood where we wanted to go with it."
DITA Metrics: Case Study of Quark XML Author Documentation
"This paper provides real metrics to prove the business benefit that Quark achieved using DITA, a solid content reuse strategy, and Quark XML Author. Some companies offer impressive metrics without showing how they achieved the numbers. Not so in this paper. Follow our journey of designing reusable content to create custom user guides with a minimum of cost."
A DITA Wizard for Proposal Documents
TACTICS Consulting, which develops information and learning solutions, turned to DITA to raise the quality and consistency of its responses to requests for tender, requests for information, and expressions of interest. Instead of hunting through—and proof-reading and double-checking—Microsoft Word documents for reusable content, TACTICS now relies on a single-source repository of content modules to create its proposal documents. The process has greatly reduced the time taken to produce proposals, lowered the risk of error, and delivered consistency of structure and presentation.